They try one more time and finally it works! Yayyyy? The cashier asks if they could see your card. You and the cashier stare at each other, a few moments pass and then the cashier says, “Oh, you need to swipe because our chip is down.” Fine, you take your card out and swipe. Wait, is it a chip or do you swipe? You don’t know, but you take a guess and simply insert your card. You take out your credit card and attempt the card reader. The experience tests your patience as well as all of the customers behind you.įast forward a few steps, the cashier finally gets everything scanned and the bagger has put everything back into your cart.
You wait even longer while the cashier pages the manager over the intercom. Oh yes, that’s right, they need a manager to override and void that entry in the system. You point out the error to the cashier, but they can’t fix it. You noticed an item was incorrectly scanned twice. You stand and wait once again while the cashier scans every item. You unload all of the items you just picked off the shelves to put it on the conveyor belt. Then you proceed to check out only to wait in super long lines because everyone else is doing the same thing. You need to do your weekly grocery shopping for the family. Below is my review, impressions, and thoughts on the experience. I went to the first Amazon Go store in Seattle to find out if they were right. Amazon thinks they have the answer for a better retail store.
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